VIJ Collective — Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, please visit our Contact Us page.

About VIJ Collective

What is VIJ Collective?

VIJ Collective is a collection of brands and products created around purpose, identity and passion. From faith and inspiration to hometown pride, professions, hobbies and the things we simply love, VIJ Collective creates products that help people express what matters to them.

What brands and collections are part of VIJ Collective?

VIJ Collective is home to a growing collection of brands, designs and product collections, each with its own identity and focus.

Visit our Explore Brands page to discover what's currently available and find something that speaks to you.

Are all VIJ Collective products made by VIJ Collective?

Our products may be produced directly by us or through carefully selected production and fulfillment partners. This allows us to offer a wider variety of products while producing many items specifically when they are ordered.

Shipping & Delivery

Where do you ship?

We currently ship within the United States only.

How much is shipping?

Standard shipping is a flat $4.99 per order.

Orders of $40 or more receive FREE standard shipping.

How long will it take for my order to ship?

Most products are prepared for shipment within 2–7 business days after your order is placed.

Some products are produced directly by us, while others are made to order through our production and fulfillment partners. Processing and production time is separate from the time your package spends in transit after shipment.

For complete information, please review our Shipping Policy.

Why did I receive only part of my order?

VIJ Collective uses different production and fulfillment locations. If your order contains multiple products, they may be shipped separately and arrive on different days.

You will not be charged additional shipping because your order arrives in multiple packages.

Orders & Changes

How can I track my order?

When tracking is available, you will receive tracking information after your order ships.

Tracking information may not update immediately after you receive your shipping confirmation. Please allow time for the carrier's tracking system to begin displaying shipment activity.

Can I change or cancel my order?

Because some products enter production shortly after an order is placed, changes or cancellations may not always be possible.

If you discover an error or need to request a change, please contact us as soon as possible. We'll do our best to help if production has not already begun.

What if I entered the wrong shipping address?

Please contact us as soon as possible.

Once an order has entered production or shipped, we may not be able to change or redirect it. Customers are responsible for providing a complete and accurate shipping address at checkout.

Do you offer gift wrapping or gift messages?

At this time, we do not offer gift wrapping or personalized gift messages.

Many VIJ Collective products are great for gifting, but packaging may vary depending on the product and fulfillment location.

Returns & Refunds

Can I return or exchange my order?

Many of our products are made to order specifically for you. Because of this, made-to-order products generally cannot be returned, refunded or exchanged because of a change of mind, incorrect size selection, fit preference, color preference or other customer preference.

Please review product descriptions, available size guides and your selections carefully before ordering.

For complete information, please review our Returns & Refunds Policy.

What if my order arrives damaged, defective or incorrect?

Our approach is simple:

If we made it wrong, we'll make it right.

If your product arrives damaged or defective, or you receive something different from what you ordered—such as the wrong product, size, color or design—please contact us within 7 days of the tracking-confirmed delivery date.

Include your order number, a description of the issue and clear photographs when applicable. We'll review the situation and work with you toward an appropriate resolution.

I ordered the wrong apparel size. Can I exchange it?

Because many of our apparel products are made specifically after you place your order, we generally cannot exchange an item when the size originally ordered was the size received.

Please review the available size guide carefully before ordering.

If we send a different size from the one you ordered, we'll make it right.

Can I return an item without contacting you first?

No. Please contact us before returning any product.

If a return is authorized, we'll provide the appropriate return address and instructions. Please do not send merchandise to the address appearing on the original package unless we specifically instruct you to do so.

Contact Us

How do I contact VIJ Collective?

Please visit our Contact Us page. If you're contacting us about an existing purchase, include your order number so we can assist you more efficiently.